Terms of Service

Acceptance of Terms

In keeping with our published standards, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. As a service commitment, lawful use is required; interference, unauthorized access, abusive activity, and infringement are prohibited.

Pricing and Payment

For a straightforward customer experience, an order is subject to acceptance, payment authorization, fraud review, and product availability. For clarity, checkout charges use USD; Taxes are added whenever applicable law requires them.

Catalog and Availability

In keeping with our published standards, product offerings such as hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise are described on their individual pages, which control product-specific features and included components. As a service commitment, we may correct catalog, availability, or presentation errors and will address a materially affected order before it is fulfilled.

Shipping, Returns, and Cancellation

For eligible requests, an order may be cancelled before shipment by contacting customer service; after shipment, the Refund Policy applies. To keep expectations transparent, the linked Shipping, Refund, Privacy, and Payment policies supplement and are incorporated into these store terms.

Responsible Administration

As a service commitment, mandatory consumer protections remain available and are not waived by these terms. In keeping with our published standards, to the extent permitted by law, responsibility is limited to losses reasonably connected to the store's breach and does not extend to misuse or events outside reasonable control.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 13225 SW 2nd St, Beaverton, Oregon 97005, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcst.shop
Phone: (458) 767-6667