Refund Policy

Our 30-Day Commitment

For a straightforward customer experience, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. For customer assurance, we ask customers to preserve the product, accessories, and available order information for the return review.

Refund Processing

In practical terms, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. For clarity, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

No-Reason Return Exclusions

For eligible requests, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. As part of this policy, customers retain applicable rights when an otherwise excluded item is damaged, defective, incorrect, or missing.

Who Pays Return Shipping

For eligible requests, for an approved no-reason return or exchange, return shipping is paid by the merchant. Under this standard, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Order Cancellation

Consistent with these terms, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. For customer assurance, unless the store supplies a different authorized return location, the return address is 13225 SW 2nd St, Beaverton, Oregon 97005, United States.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclcst.shop
Phone: (458) 767-6667
Physical and return address: 13225 SW 2nd St, Beaverton, Oregon 97005, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)