Shipping Policy

Shipping Coverage

Consistent with these terms, orders placed with hexclad can be shipped only within the United States. For clarity, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Tracking Information

Under this standard, once a package is dispatched, we send tracking information for delivery monitoring. To keep expectations transparent, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Expected Delivery Stages

Where applicable, orders are normally processed within 1–2 business days before dispatch. In keeping with our published standards, the expected transportation window is 4–6 business days once dispatch occurs.

Customer Responsibilities

For clarity, accurate address information is required; contact support as soon as possible if submitted details need correction. For clarity, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Phone: (458) 767-6667
Physical and return address: 13225 SW 2nd St, Beaverton, Oregon 97005, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcst.shop