Privacy Policy

Privacy Overview

For a straightforward customer experience, for customers and visitors in the United States, hexclad explains its personal-information practices in this Privacy Policy. As part of this policy, these practices apply to browsing, checkout, order support, customer communications, and advertising activity.

CCPA/CPRA and State Privacy Rights

Consistent with these terms, although we do not exchange personal information for money, some advertising activity can qualify as sale, sharing, or targeted advertising under CCPA/CPRA and related laws. For customer assurance, depending on residence and law, consumers can seek access, correction, deletion, portability, and Do Not Sell or Share treatment without discriminatory service. For eligible requests, we honor a recognized Global Privacy Control (GPC) signal where applicable and may verify identity before completing a request.

Data Categories and Uses

As a service commitment, we may collect contact identifiers, order and transaction details, processor-handled payment records, device data, approximate location, site activity, communications, and related inferences. In practical terms, we use information to operate the store, process payment and delivery, support customers, prevent fraud, maintain security, meet legal obligations, and improve performance.

Cookie and Advertising Technologies

For clarity, cookie and similar technologies support essential functions, preferences, analytics, fraud prevention, Google Ads, Remarketing, and Conversion Tracking. As a service commitment, advertising partners, including Google, may process identifiers for measurement and relevant advertising under applicable requirements and their published controls.

Protection and Contact

To keep expectations transparent, retention is limited to reasonable business and legal needs such as orders, customer care, fraud prevention, accounting, claims, and compliance. To keep expectations transparent, reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Under this standard, the service is not directed to children under 13, and privacy requests can be submitted through the contact details below.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 13225 SW 2nd St, Beaverton, Oregon 97005, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcst.shop
Phone: (458) 767-6667