Payment Policy

About Credit/Debit Card

For a straightforward customer experience, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. Where applicable, checkout presents the payment options currently available for the order.

USD Checkout

As part of this policy, every store price and transaction total is presented in USD. For a straightforward customer experience, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Payment Protection

Where applicable, authorized processors handle card credentials through the secure checkout environment. As a service commitment, if payment is declined, confirmation does not occur until a valid authorization is completed.

Charges and Reversals

Under this standard, the store charges Taxes where legally required and does not represent that every order is tax-exempt. In keeping with our published standards, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (458) 767-6667
Physical and return address: 13225 SW 2nd St, Beaverton, Oregon 97005, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclcst.shop